FAQ
Frequently asked questions
Why am I not receiving any email communication?
Reasons include:
How long will it take for me to receive my order?
We typically process orders within 1-3 days (excluding Sundays and Holidays). We ship via USPS and sometimes UPS (for larger orders). Time frames for shipping will vary but typically range from 1-5 days, depending on your location.
What should I do if I have not received my order?
All orders come with a tracking # from USPS or UPS. The first thing you should do it check your tracking information.
What should I do if USPS could not deliver my order?
Contact USPS to discuss your options. Once you have spoken with them and there is nothing that they can do on their end, please reach out to us so that we can see if there is anything that we can do on our end to help.
What if I don't like my game? (However, we know you will love it!)
Unfortunately, we cannot accept returns of exchanges on opened products.
